To realize its commitment and contribute to the development of the industry in Indonesia, Lintasarta has prepared products and services that are able to help the non-bank financial industry serve the needs of customers in the New Normal period.
This ICT solution was introduced in a webinar that was held specifically for nonbank financial industry players last weekend. "The infrastructure needs of each industry are different, depending on the problem experienced. For example, insurance companies have now focused on two important things, namely the implementation of new strategies to continue to meet the needs of clients in the New Normal period, and the efficiency of expenditure costs, "said Arya Damar, President Director of Lintasarta.
Arya Damar explained, the two focus can then be distinguished again, internally and externally. Internal readiness starts from the work methods of the employees.
"Bring Your Own Device (BYOD) which has been equipped with VPN connections such as Mobile Workforce VPN and Internet connection subsidies will expedite the work process of employees outside the office," he said.
In addition, he continued, the preparation of office buildings to receive visitors also needs to be considered and adjusted to health protocols. Technologies such as Thermal CCTV and Mask Detection, and Digital Queuing System are expected to break the COVID-19 chain.
Arya gave an example, clients who want to visit the service office can register and monitor the queue through the application of a smart device. Thus, it will reduce queues and crowds in the waiting room.
He said, Electronic Know Your Customer (E-KYC) Solutions for insurance companies can be used to acquire new clients for Unit Link insurance services without having to come directly to the head office or branches. "OJK requires face to face interaction in the sale of Unit Link services. But because of the reduction in direct physical contact, Lintasarta E-KYC was able to assist the process starting from data verification through video call to two-factor authentication, "Said Arya.
Cost efficiency is no less important thing to do in the New Normal era. In digital marketing needs, for example, companies must sort channel right so that the target is right on target as well budget issued more efficiently.
To help insurance companies choose the right channel, Lintasarta provides Lintasarta Intelligent Growth Analytics solutions. This is a solution digital marketing which makes it possible to understand customers and promote, and sell products in a more effective manner.
Lintasarta has also prepared several other reliable solutions such as Lintasarta Managed Data Center Interconnect, Lintasarta Managed SD-WAN, to Lintasarta Managed Security. "All solutions issued by Lintasarta have been tested and are able to serve more than 2,100 customers from various sectors of industry with 45,000 networks throughout Indonesia," he added.